Prepare the interview
Questions that surface a real story.
Act as a B2B case study writer. My product is [Your product / service], the customer is [The customer / their business], and they achieved [The result they achieved]. Write 10 interview questions that surface a compelling before/after story: the problem before, what they tried, why they chose us, the rollout, and the measurable outcome.
Pro tip: Ask "what was it costing you before?" — the pain quantifies the value of the result.