To automate customer support, run these four prompts: mine your tickets for the most common questions, write clear on-brand answers, turn them into chatbot intents and macros, then design escalation rules for anything the bot should not handle. Enter your product, customer, and tone below and copy each prompt into ChatGPT, then load it into Tidio.
Fill these in and every prompt below updates instantly — then copy.
Find what customers actually ask.
Act as a customer support lead for [Your product / store]. My customers are [Your typical customer]. List the 20 most likely support questions they ask, grouped by theme (shipping, product, billing, returns, account). Mark which are simple/repetitive (safe to automate) vs sensitive (needs a human).
Pro tip: If you can, paste real ticket subjects — the automation is only as good as the questions it covers.
Clear, consistent responses.
Write concise answers to the repetitive questions for [Your product / store], in a [Support tone] voice for [Your typical customer]. Each answer: direct first line, the key info, and a next step or link placeholder. Keep them short enough for chat.
Pro tip: Lead with the answer, then the detail — chat users want the resolution in the first line.
Structure answers for a bot and your helpdesk.
Turn the answers into chatbot content for [Your product / store]: for each question, give the intent name, 3-5 example phrasings a customer might type, the bot reply, and a suggested quick-reply button. Also format each as a saved macro for email support to [Your typical customer].
Pro tip: Add several phrasings per intent — customers rarely ask a question the "official" way.
Know when to hand off to a human.
Design escalation rules for the [Your product / store] support bot serving [Your typical customer]: which keywords/situations trigger a handoff to a human, the polite handoff message in a [Support tone] voice, and a fallback reply when the bot is unsure. Prioritise customer trust over deflection.
Pro tip: Always give an easy "talk to a human" path — forcing customers to fight a bot destroys trust fast.
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